  Review by Paula Helsby - 18 October 2007
was with tiscali BBand for over 12 months, and whilst not a great service it was ok for what i had to use it for.THEN decided to transfer telephone line and calls to TISCALI Smart talk - BIG MISTAKE. appalling service, no dial tones, person on other end couldnt hear me or vice versa, caller display disappeared all the time, telephone wouldnt ring and WENT straight to 1571!!! i managed to cancel AFTER 6 WEEKS but have to pay for another 30days not 12 months which i dont mind cos im now back with trusty BT - DO NOT VENTURE INTO THIS AT ALL!!! |
Review by ALASTAIR SPALDING - 24 August 2007
Have been with Tiscali since 05 dial up and now 2mb unlimited and has been very good no drop outs etc.
But have spent the last week undoing an unwanted upgrade. if you ring to ask about an upgrade make sure that you make it very clear if you want to take the offer then or later or you may find youself in my deep dark sicky hole. will give 5 for my present package and 0 for the mess they have made and their costomer services which I have to say is a joke. cheers |
Review by Milcote - 24 August 2007
From a dial up I upgraded to 8 Mb Max bundle whic included telephone line rental, Anytrime calls and 8 Mb broadband.
A biggest mistake because after many calls and emails it became clear that the integrated package doen't work on standard bt line. I was left without the use of phone. In the end after 2 months of all the hassle and costs, I went back to bt, but still paying for Tiscali because of their 12 month contract from which you can't get out. Therefore, be warned |
Review by Dan - 26 July 2007
I've had no problems at all with Tiscali. Always manage to get onto the net at a good speed for what i need. Managed to upgrade from 1 meg broadband to 8 meg and even saved £2 a month off the bill! |
Review by Chris - 30 May 2007
I have had nothing but problems with Tiscali over the past 6-8 months, I have tried in vain to upgrade to 8mb from my 2mb package. When I eventually got through to customer service they informed that I only had a 1mb package although they have been charging me for 8mb, they have amended my bill on countless occassions but for no apparent technical reason they are unable to upgrade me to 8mb.
TOTAL RUBBISH. |
Review by Linda - 23 January 2007
Tiscali is no good if you want to use your computer in the evenings..
Tiscali say unlimited broadband,but they don,t tell you how slow it is..They tell you not to use it for anything other than "browsing" between the hours of 6pm to 11pm every day. This means if you come home from work in the evening and want to play on line games you can't.. you can not use your computer for on line games ,or any thing else as it is so slow it is not worth bothering with...
This is from tiscali.........
If you do not reduce your usage during these peak times
(6pm to 11pm) we will manage your usage. This means that
you will share bandwidth with other heavy users during
peak times instead of sharing bandwidth with normal users.
Your service will continue to be unlimited, but by sharing
bandwidth with other heavy users you are likely to experience
slower speeds during peak
times. |
Review by Daren Beavan - 12 January 2007
All I can say Tiscali is RUBBISH . I lost ADSL signal numerous times. I called customer support, they won't listen and just want to go through there list of questions then make you wait 2 days for a technician to call you back. going to try NTL heard good reports about them can't be worse than tiscali. |
Review by Tony Cummings - 27 December 2006
Thought good, but...although 'unlimited usage'...anyone who uses 'peer to peer'..example, Gaming online...you will be subject to their 'fair usage' policy, and get disconnected from your server....this is NOT unlimited usage!!!!! Now looking for new ISP |
Review by maurice - 21 December 2006
After hearing these reviews, it's lucky I never got past the inital phone enquiry. The free number provided with their disc in WHSmith didn't work and I got shunted around 3 different numbers and spoke to someone whose facts conflicted with what was on the disc package. This was not an encouragement to sign up. |
Review by R.C. - 20 December 2006
Problems with connection but helpline o.k-sent me new equipment-bt finally admit there is a fault on the line. Tiscali contacted bt and they said would send engineer. Jury is out-put me on wrong package but sorted it with goodwill gesture. will they refund me calls cost?-have to wait and see. Sais if bt problem have toa sk them. |
Review by susan - 18 December 2006
very bad service while waiting ages to be connected was unable to talk to advisers. phone would ring and after 10 mins the line would go dead. have now been connected for two months and by jan will have had almost £80 taken from my account will cancel as soon as i have my code steer clear !!
taken out of my account |
Review by Kirsty - 11 December 2006
I've been with Tiscali for just over a year and I'm now transferring to BT. Tiscali's Customer Service is non existent and you have to wait over ten minutes for your call to be answered. If you manage to get through some members of staff are extremely rude!!! DO NOT USE!!! |
Review by Alan Clarke - 11 December 2006
Worse than poor service from Tiscali. Was still waiting to be connected after over 2 months, despite phoning tech support daily. Refused to send an engineer to check due to cost. Have since cancelled my subscription, though have to wait a further 15 working days due to them refusing to give me my code to transfer to another provider. would not recommend to anyone else..Stay clear... |
Review by Mark Abbott - 6 December 2006
Terrible service from tiscali, connection problems, poor speeds even after upgrading package, customer service poor, felt like I was being held to ransom over my contract although I'd had plenty of problems. |
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Tiscali is set to make deals with Setanta Sports
